** OUR BUSIEST SEASON HAS STARTED **
If you've gotten an estimate from us,
be sure to send your deposit in right away
to reserve the items you want.
We CANNOT hold items without a deposit
Ordering, Deposits, Payments , Delivery & Cancellations
Ordering & Availability: If you are planning an event - call us at least one month before the event to check availability
Regarding our bounce houses and outdoor items: the best way to get what you want is to plan ahead !
If you wait until the last minute to call us, the item you want may already be reserved for another event.
At any given time we may have several estimates created for the same item for the same day!
The first one to put down a deposit gets the item.
Receipt of an estimate does not guarantee the items are being held for you -- only a deposit does.
BOOK IN ADVANCE for summer weekends! Our weekends are usually booked far in advance, (about a month!) especially important around summer holiday weekends like Memorial Day, July 4th and Labor Day.
Many events take place each weekend through the summer:
family reunions, church events, fundraisers, cookouts, birthday parties and
community gatherings, and for most of these, our bounce houses and outdoor items are in
high demand!
To avoid being disappointed because the bounce house or tent you needed has already been rented - call us when you first start planning your event. The earlier, the better!
In order to HOLD your item (s) we absolutely MUST have a deposit.
Because our inventory changes rapidly, we apologize that we cannot offer online rentals!
Please place your orders by phone. CALL OUR OFFICE AT 434-392-3149 for information.
If you e-mail us: Please
DON"T FORGET TO INCLUDE A PHONE NUMBER where we can contact you regarding a rental. If you have an estimate from us, be sure to tell us the company name or organization your items are for. Also, be sure to put our e-mail in your accepted sender's list or check your spam box.
Deposits: 40% down must be paid in advance for us to hold any items for you.
Your deposit must be received by us no later than 2 weeks in advance of your delivery date. Items will not be reserved -or- delivered if the deposit is not paid.
Payments: We accept payments in our office of cash, personal or business checks, money orders and VISA and MasterCard. Presently we do not honor American Express or Discover. We can also process payments over the phone for credit or debit cards.
The balance due of your order can be paid either before delivery - or - at delivery. Our drivers do not carry cash, and are not permitted to receive cash. They are also unable to process credit cards on the truck, so you may pay with a check or by money order.
Delivery: We make up our delivery schedules on Tuesdays for either Thursday for Friday deliveries. Our deliveries are routed to save as much time and fuel as possible. Advance response and prompt payment of your deposit/order is critical to make this work smoothly.
Cancellations: If you need to cancel your event, please do so at least 48 hours in advance by notifying us by phone.
This will avoid us loading, then having to unload your items (and maybe a truck full) depending on the delivery route.
If you fail to cancel your event and our driver arrives with your order, you will be charged a fee to cover man hours and fuel.
If we've received your deposit only: A cancellation fee of 20% of the order total -or- a minimum of $20.
If your event has been paid in full: there is a 20% charge of the total order.
Returned Check Fee: There is a $35 fee for checks returned for insufficient funds, which will be added to your account.
Damages or Missing Items: If upon pickup we find items missing or damaged beyond repair, the customer will be responsible for paying the replacement cost of the item...
not the cost of the rental fee!